|Returns & Exchange Policy|
Polkadot Patch Boutique wants you to love our clothing, gifts, and accessories as much as we do! In the event that you are not 100% satisfied with your purchase, we offer a satisfaction shopping guarantee on all of our regularly priced items! All items can be returned for either a full refund or for store credit within 14 days. Please see the details below.
General Return Policy (for ALL items)
If for any reason you are not satisfied, you can return your item within 14 days of receipt for a full refund (excluding shipping charges). Please contact us for a Return Authorization number (RMA) number. We will provide this number to you which you will need to include with your return.
After 14 days of receipt, the item is considered a final sale and only store credit will be issued within 30 days of delivery. You will still need a RMA number for all returns.
Please note items that have been discounted can be returned within 14 days. However, if the product is no longer pictured on our site after 14 days, we will no longer accept a return for store credit.
All items must be returned in original, unwashed/unused condition with manufacturer and Polkadot Patch Boutique tags attached to the item. Please include a copy of RMA email with your return.
Any return received after 14 days of original delivery date will not be processed. Exceptions to this will be at the sole discretion of Polkadot Patch Boutique and will be issued a store credit at the current selling price minus a 25% restocking fee.
Custom and Personalized Order Return Policy
(Items made specifically for you at your request. For example – an artisan’s product made specifically for your color choice or a product that include initials or words.) Yes, we offer our 100% guarantee on any custom and personalized items. If the item does not meet your order specifications or has a defect, we will accept the return following our general policy above. In order to continue this 100% guarantee, and as these items are truly unique, we want to make every effort possible to avoid a return. To assist the Polkadot Patch Boutique in this endeavor, we have very specific policies for these orders: Please see the ordering information page before placing your order. If you change your mind, we will make every attempt to cancel your order with the vendor. If we cannot, we will contact you immediately and the sale will be binding. Please contact us if you have any questions about your order before placing it.
Special Order Return Policy
(These are requests for specific sizes or quantities that Polkadot Patch must order directly from the manufacturer)
Special request orders can be returned for store credit only. A 25% restocking fee will be applied.
Special order/custom items will be noted in the description of the item.
SALE Items Return Policy
Items that are reduced 50% or more may be returned for store credit only.
Other important returns information:
Polkadot Patch Boutique
5 Victory Road
Suffern, NY 10901
** Please note: we recommend using delivery confirmation or any form of online tracking when returning your item(s). We will not be responsible for non-receipt of returns that cannot be tracked.
What do I include in my return?
Please include a copy of the packing slip with your return. On the packing slip, please note the item(s) you are returning and please tell us why you are returning/exchanging the item. This information is important for Polkadot Patch Boutique to improve our store. We do not refund shipping charges.
Can I return a gift item?
Gifts can be returned for store credit or credit returned to the purchasers card within 14 days of receiving the order. The item(s) must arrive back to Polkadot Patch Boutique within 14 days of receiving the item for your credit. Please allow for transit time when returning items. Please include:
GENERAL EXCHANGE POLICY
Darn! It didn’t fit! You can easily exchange your item for a new size. To make sure we have the size available, we recommend placing a new order for the item. We will then credit your account when we process your return for the original item. Unfortunately we cannot “hold” or “reserve” items. If you don’t want to reorder, please be aware that the requested item may not be available when your return is processed.
Exchanges can be made within 14 days of receipt of the original order. This means that items must be shipped back to Polkadot Patch within 14 days of receiving the item for an exchange, otherwise it will be considered a return. (See return policy) On the sales receipt, please circle the item(s) you are returning and in the “Returns/Exchange Patch” section of your receipt, please tell us what you are exchanging the item for and indicate if you have placed an order already. Reshipping charges will be applied to the credit card on file in case of an exchange. We do not accept checks or money orders so please do not send these with your exchange.
Exchanges will be processed as quickly as possible. However, if the item you’ve requested is no longer available, store credit will be issued. More questions? See our FAQ or contact us!
When can I expect my return/exchange?
Returns and/or exchanges will be processed within 14 days of the date we receive the item(s). A credit or exchange shipment notification email will be sent to the email address on file at the time the credit or exchange is processed.
How do I redeem a store credit?
Polkadot Patch Boutique will redeem your store credit after we have processed your return and you have received our email with your store credit information. Please follow the instructions for ordering in the email you’ve received. You will be asked for credit card information at checkout, however your credit card will not be charged at that time. We process store credit orders manually and your credit amount will not be reflected in your shopping cart total at checkout. If your purchase is less than or equal to the store credit on file your credit card will not be charged. If your purchase amount exceeds the store credit on file your credit card will be charged only for the difference.
How do I redeem a gift certificate?
Congrats! Someone has given you a gift certificate to the premier online store for unique children’s clothing, gifts, and accessories. Polkadot Patch Boutique is happy to redeem your gift certificate. Please follow the instructions for ordering in the help section. At the checkout, you can provide the gift certificate number as a "coupon" to be redeemed . If your purchase is less than or equal to the gift certificate on file you will be issued a store credit by email. If your purchase amount exceeds the gift certificate on file ….. call the gift giver and ask for more (OF COURSE WE ARE JUST KIDDING)… a credit card will be needed to for the remaining balance.
What do I do with a damaged order?
YIKES!!!…we’ve missed something in our dedicated inventory control and shipping department! At Polkadot Patch Boutique, we carefully process your order and package your shipment. Occasionally items are damaged in transit or there are flaws not visible to our shipping department. Please contact us immediately so that we may remedy the situation.
What do I do if I received an incorrect order?
It had to be the dog….or the cat…or the fish…well actually, occasionally and much to our chagrin, we do make a mistake! (please don’t tell our children though!) If we have made an error on your order, please contact us so we can quickly remedy the situation and correct our mistake (hiding head in shame!)
More questions? See our help section for basic information or feel free to contact us.